{"id":9457,"date":"2025-08-25T14:22:02","date_gmt":"2025-08-25T14:22:02","guid":{"rendered":"https:\/\/feedback4sports.com\/faq\/feedback-verwerken-en-publiceren\/"},"modified":"2025-09-11T06:03:23","modified_gmt":"2025-09-11T06:03:23","slug":"processing-and-publishing-feedback","status":"publish","type":"page","link":"https:\/\/feedback4sports.com\/en\/faq\/processing-and-publishing-feedback\/","title":{"rendered":"FAQ on Processing and Publishing Feedback"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;customHeaderAfbeelding&#8221; min_height=&#8221;650px&#8221; css=&#8221;.vc_custom_1754548485866{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/feedback4sports.com\/wp-content\/uploads\/2025\/03\/Header-website-7.png?id=7923) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: right;\"><span class=\"customText1\" style=\"padding: 10px; background-color: #41b2d9; font-weight: semi-bold; font-family: 'Poppins', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 25px; color: white;\">Customer is attention.<\/span><br \/>\n<span class=\"customText1\" style=\"display: inline-block; margin-top: 15px; padding: 10px; background-color: #41b2d9; font-weight: semi-bold; font-family: 'Poppins', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 25px; color: white;\">No attention, no customer.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1754565456663{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840700387{margin-top: 0px !important;margin-bottom: -40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;301&#8243; img_size=&#8221;25px&#8221; css=&#8221;.vc_custom_1569840523840{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1754565541153{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840551235{margin-top: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6a1b7994d8628 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a1b7994d8628\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/feedback4sports.com\/en\/faq\/\">FAQ<\/a><\/li><li class=\"current\"><span>FAQ on Processing and Publishing Feedback<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1629885731105{margin-top: 0px !important;margin-bottom: 25px !important;padding-top: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column css=&#8221;.vc_custom_1754389380393{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Information on Processing and Publishing Feedback<\/h1>\n<p>Below you will find answers to questions about processing and publishing feedback. Can\u2019t find the answer to your question? Please <a href=\"https:\/\/feedback4sports.com\/en\/contact\/\">contact<\/a> us directly so we can assist you as quickly as possible.[\/vc_column_text][vc_tta_accordion][vc_tta_section title=&#8221;What can I do with the feedback I receive?&#8221; tab_id=&#8221;1754389398019-7cfc77c3-e482&#8243;][vc_column_text css=&#8221;&#8221;]It is important to follow up on the feedback you receive. It helps you make targeted improvements, retain members, and base decisions on facts. Let the member know that you are working on the suggested improvements. Whether the feedback is positive or negative, it is important to thank every member for their effort. This can also be done automatically, and we are happy to help you with this.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I follow up on my feedback?&#8221; tab_id=&#8221;1754389398031-a0fef74c-ab4e&#8221;][vc_column_text css=&#8221;&#8221;]With the Closed Loop Feedback Bucket, you can assign feedback to yourself or a colleague. Click on the feedback you want to assign and select \u201cassign.\u201d In the Bucket, you can see the status of the feedback. You will receive an email when feedback has been assigned to you. Then go to the Closed Loop Feedback Callboard. Here, you can open the feedback and view its details. You can call or email the member to follow up. Optionally, you can add a note. Once the feedback has been addressed, drag it to \u201cDone.\u201d[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I respond to feedback?&#8221; tab_id=&#8221;1754564644786-77440bb9-262f&#8221;][vc_column_text css=&#8221;&#8221;]It is important to thank members for helping improve your club and their sports experience. This can be done by phone, email, or in person at the gym. Find an approach that suits you, your gym, and your members.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I publish my feedback?&#8221; tab_id=&#8221;1754564682797-a33e89cc-9811&#8243;][vc_column_text css=&#8221;&#8221;]Feedback can be published using the story widget. Members give permission to publish their feedback. With a single click, your gym can post the response on your website.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I publish feedback?&#8221; tab_id=&#8221;1754564701121-3ba86e10-317b&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:1eb39a3e-b52d-4170-a922-6de5da45b123-13\" data-testid=\"conversation-turn-28\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-sm:[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"b520fd26-469e-4b9e-a640-eb2ae9478d7f\" data-message-model-slug=\"gpt-5-mini\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"11\" data-end=\"145\" data-is-last-node=\"\" data-is-only-node=\"\">Yes, we have a story widget available that allows you to publish feedback. Contact us to see if the story widget is available for you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I export my feedback?&#8221; tab_id=&#8221;1754564726919-a05743eb-6815&#8243;][vc_column_text css=&#8221;&#8221;]Go to the \u201cExport\u201d button and set your filters. If there are columns you don\u2019t need, click the X to exclude them from the export. Select \u201cStart Export\u201d to export your data to a PDF or CSV file. This allows you to share the data with others or use it for other purposes.<\/p>\n<p><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is a story widget?&#8221; tab_id=&#8221;1754564751482-b2be921d-bf29&#8243;][vc_column_text css=&#8221;&#8221;]Enhance your online presence by displaying member feedback on your website. With our widget, you show (potential) members that you take feedback seriously and are committed to improving.<\/p>\n<p><a href=\"https:\/\/feedback4sports.com\/werkwijze-feedback4sports\/story-widget\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6227 size-large\" src=\"https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-1024x254.png\" alt=\"\" width=\"1024\" height=\"254\" srcset=\"https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-1024x254.png 1024w, https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-800x198.png 800w, https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-300x74.png 300w, https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-768x190.png 768w, https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-260x64.png 260w, https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-50x12.png 50w, https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget-150x37.png 150w, https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/11\/story-widget.png 1242w\" sizes=\"auto, (max-width:767px) 480px, (max-width:1024px) 100vw, 1024px\" \/><\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Back to overview&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40B1D9&#8243; gradient_custom_color_2=&#8221;#40B1D9&#8243; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Ffeedback4sports.com%2Fen%2Ffaq%2F&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;customHeaderAfbeelding&#8221; min_height=&#8221;650px&#8221; css=&#8221;.vc_custom_1754548485866{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/feedback4sports.com\/wp-content\/uploads\/2025\/03\/Header-website-7.png?id=7923) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Customer is attention. No attention,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":77,"featured_media":-1,"parent":9392,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9457","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Feedback4Sports<\/title>\n<meta name=\"description\" content=\"We are happy to answer your questions. Can&#039;t find your question? 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