{"id":9510,"date":"2025-08-25T14:23:01","date_gmt":"2025-08-25T14:23:01","guid":{"rendered":"https:\/\/feedback4sports.com\/faq\/net-promotor-score\/"},"modified":"2025-09-11T06:03:05","modified_gmt":"2025-09-11T06:03:05","slug":"net-promotor-score","status":"publish","type":"page","link":"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/","title":{"rendered":"FAQ Net Promotor Score"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;customHeaderAfbeelding&#8221; min_height=&#8221;650px&#8221; css=&#8221;.vc_custom_1754548485866{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/feedback4sports.com\/wp-content\/uploads\/2025\/03\/Header-website-7.png?id=7923) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: right;\"><span class=\"customText1\" style=\"padding: 10px; background-color: #41b2d9; font-weight: semi-bold; font-family: 'Poppins', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 25px; color: white;\">Customer is attention.<\/span><br \/>\n<span class=\"customText1\" style=\"display: inline-block; margin-top: 15px; padding: 10px; background-color: #41b2d9; font-weight: semi-bold; font-family: 'Poppins', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 25px; color: white;\">No attention, no customer.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1754565456663{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840700387{margin-top: 0px !important;margin-bottom: -40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;301&#8243; img_size=&#8221;25px&#8221; css=&#8221;.vc_custom_1569840523840{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1754565541153{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840551235{margin-top: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6a14ffc644926 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a14ffc644926\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/feedback4sports.com\/en\/faq\/\">FAQ<\/a><\/li><li class=\"current\"><span>FAQ Net Promotor Score<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1629885731105{margin-top: 0px !important;margin-bottom: 25px !important;padding-top: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column css=&#8221;.vc_custom_1754389380393{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Information on the Net Promoter Score<\/h1>\n<p>Below you will find answers to the most frequently asked questions about the Net Promoter Score (NPS) and feedback methodology. Can\u2019t find the answer to your question? Please <a href=\"https:\/\/feedback4sports.com\/en\/contact\/\">contact<\/a> us directly so we can assist you as quickly as possible.[\/vc_column_text][vc_tta_accordion][vc_tta_section title=&#8221;What is NPS and how do you calculate it?&#8221; tab_id=&#8221;1754389398019-7cfc77c3-e482&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"356\">The Net Promoter Score (NPS) is a simple yet powerful measure of customer loyalty. The survey is based on one core question and two open-ended questions. The core question is: \u201cHow likely are you to recommend us to friends or acquaintances?\u201d The additional open-ended questions provide further feedback from your customers that you can act on.<\/p>\n<p data-start=\"358\" data-end=\"425\">Responses to the core question are given on a scale from 0 to 10:<\/p>\n<ul data-start=\"426\" data-end=\"588\">\n<li data-start=\"426\" data-end=\"480\">\n<p data-start=\"428\" data-end=\"480\"><strong data-start=\"428\" data-end=\"442\">Promoters:<\/strong> members who give a score of 9 or 10<\/p>\n<\/li>\n<li data-start=\"481\" data-end=\"533\">\n<p data-start=\"483\" data-end=\"533\"><strong data-start=\"483\" data-end=\"496\">Passives:<\/strong> members who give a score of 7 or 8<\/p>\n<\/li>\n<li data-start=\"534\" data-end=\"588\">\n<p data-start=\"536\" data-end=\"588\"><strong data-start=\"536\" data-end=\"551\">Detractors:<\/strong> members who give a score of 0 to 6<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"590\" data-end=\"889\" data-is-last-node=\"\" data-is-only-node=\"\">The Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters. The score can range from -100 to +100. A score above 0 is positive! The higher the NPS, the greater the customer loyalty and satisfaction. Loyal customers are key for member retention!<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What does NPS mean?&#8221; tab_id=&#8221;1754389398031-a0fef74c-ab4e&#8221;][vc_column_text css=&#8221;&#8221;]NPS stands for <em>Net Promoter Score.<\/em> It is a score that shows how likely members are to recommend your club to others. This helps you discover how many enthusiastic members your club has. The score provides insight into customer satisfaction and loyalty based on a single simple question. The higher the NPS, the greater the likelihood that members will stay and bring others with them.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which questions are asked?&#8221; tab_id=&#8221;1754564644786-77440bb9-262f&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"58\">Each survey consists of three core questions:<br \/>\n<em>&#8211; Would you recommend our club to friends or acquaintances?<\/em><br \/>\n<em>&#8211; What is going well?<\/em><br \/>\n<em>&#8211;\u00a0What could be improved?<\/em><\/p>\n<p data-start=\"175\" data-end=\"225\">In addition, there are a few optional questions:<br \/>\n<em>&#8211; May we publish your review?<\/em><br \/>\n<em>&#8211; If yes, what rating would you give us?<\/em><\/p>\n<p data-start=\"302\" data-end=\"419\" data-is-last-node=\"\" data-is-only-node=\"\">Short, concise and valuable. You receive both a clear score (NPS) and open feedback that you can act on immediately.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is a good NPS?&#8221; tab_id=&#8221;1754564682797-a33e89cc-9811&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"171\">By measuring the NPS\u00ae, you measure customer loyalty to your club. The score ranges from -100 to +100, where a higher score indicates greater customer loyalty.<\/p>\n<p data-start=\"173\" data-end=\"476\">If your NPS is above 0, you have a positive NPS, meaning you have more promoters than detractors among your members. The most important thing, however, is that your score increases. This indicates that you are improving, gaining more fans and reducing the number of dissatisfied members at your club.<\/p>\n<p data-start=\"478\" data-end=\"679\" data-is-last-node=\"\" data-is-only-node=\"\">Whether you start at -10 or +35, if your NPS improves, you know you are doing the right things. Compare your score primarily with your previous measurement to see whether you are truly making progress.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What can I do if I have a negative NPS?&#8221; tab_id=&#8221;1754564701121-3ba86e10-317b&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"371\">A negative NPS means you have more dissatisfied members than satisfied ones. That may sound concerning, but it is actually valuable: it shows you where improvement is needed. Start with the open feedback. What do members say could be improved? Focus on concrete improvement points, show that you take feedback seriously, and provide feedback to your members.<\/p>\n<p data-start=\"373\" data-end=\"439\" data-is-last-node=\"\" data-is-only-node=\"\">This builds trust and is often the first step toward a higher NPS.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the difference between a promoter, passive, and detractor?&#8221; tab_id=&#8221;1754564726919-a05743eb-6815&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"133\">Members give a score from 0 to 10 on the question of whether they would recommend your club to friends or acquaintances.<\/p>\n<p data-start=\"135\" data-end=\"196\">Based on that score, members are divided into three groups:<br \/>\n<strong data-start=\"199\" data-end=\"213\">&#8211; <\/strong><u>Promoters<\/u>: members who rate your gym 9 or 10. These are the most loyal members and attract new enthusiastic members because they speak positively about your club.<br \/>\n&#8211; <u>Passives<\/u>: members who rate your gym 7 or 8. These are neutral members. They are positive and won\u2019t speak badly about you, but they are unlikely to actively recommend your club to others.<br \/>\n&#8211; <u>Detractors<\/u>: members who rate your gym 6 or lower. These are dissatisfied members who can negatively affect your reputation.<\/p>\n<p data-start=\"696\" data-end=\"781\"><em>The NPS score is calculated as follows:<\/em><br data-start=\"735\" data-end=\"738\" \/>% promoters \u2013 % detractors = your NPS<\/p>\n<p data-start=\"783\" data-end=\"913\" data-is-last-node=\"\" data-is-only-node=\"\"><em>Example:<\/em><br data-start=\"791\" data-end=\"794\" \/>Out of 100 responses: 60 promoters (60%), 25 passives (25%), 15 detractors (15%).<br data-start=\"875\" data-end=\"878\" \/>Your NPS would be: 60% \u2013 15% = +45.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How often should I ask an NPS question?&#8221; tab_id=&#8221;1754564751482-b2be921d-bf29&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"160\">It is important to continuously ask for feedback throughout the entire member journey so you can identify trends and respond quickly to situations.<\/p>\n<p data-start=\"162\" data-end=\"254\">At Feedback4Sports, we have identified six key touchpoints to measure member satisfaction.<\/p>\n<p data-start=\"256\" data-end=\"510\" data-is-last-node=\"\" data-is-only-node=\"\">For new members, it is especially important to monitor their experience during the initial period. For this reason, members receive three to four surveys in the first three months. After that, each member is asked to share their opinion every six months.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;At which moments do you measure the opinions of my members?&#8221; tab_id=&#8221;1754564776287-f07d043f-6aad&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"85\">At Feedback4Sports, we measure member opinions at six fixed touchpoints:<br \/>\n&#8211;\u00a0Shortly after registration<br \/>\n&#8211; After the first two weeks<br \/>\n&#8211; After the first ten weeks<br \/>\n&#8211; Every six months (if the member has recently attended)<br \/>\n&#8211; After 25 days of absence<br \/>\n&#8211; After cancellation<\/p>\n<p data-start=\"289\" data-end=\"397\" data-is-last-node=\"\" data-is-only-node=\"\">This is done completely automatically, allowing you to continuously track what is important to your members.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why is feedback important?&#8221; tab_id=&#8221;1756124515105-7411d1d1-aaa0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"245\">Your members are the best source of information. Feedback from your members shows what they truly experience. They tell you what is going well and what could be improved. This helps you make targeted improvements and retain members.<\/p>\n<p data-start=\"247\" data-end=\"325\" data-is-last-node=\"\" data-is-only-node=\"\">Clubs that regularly collect feedback see higher satisfaction and lower churn.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why is negative feedback important?&#8221; tab_id=&#8221;1756125116809-aa7fdd58-837d&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"273\">Because this is exactly where you can learn. Negative feedback shows where things are not working well. It is honest, direct, and often surprisingly valuable. Members who provide feedback do so because they are engaged, not because they want to harm your club.<\/p>\n<p data-start=\"275\" data-end=\"456\" data-is-last-node=\"\" data-is-only-node=\"\">By taking negative signals seriously, you can make targeted improvements. This prevents churn and shows that your club is open to growth. Read the full article of <a href=\"https:\/\/feedback4sports.com\/en\/negative-feedback\/\">negative feedback<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How should you handle positive feedback?&#8221; tab_id=&#8221;1756125167748-1f4975cd-3702&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"357\">Positive feedback is more than just a compliment. It is an opportunity. First and foremost, it is essential to thank members for their feedback. They take the time and effort to leave a response and help you improve. Reach out to them personally and thank them for their feedback. This can sometimes lead to unexpectedly valuable conversations!<\/p>\n<p data-start=\"359\" data-end=\"560\">Share positive feedback with your team to show employees what members appreciate and to highlight that they are doing a great job. This motivates, provides recognition and enhances job satisfaction.<\/p>\n<p data-start=\"562\" data-end=\"892\" data-is-last-node=\"\" data-is-only-node=\"\">Additionally, you can use strong quotes in your communication on your website, social media or newsletter. This shows the outside world that members are satisfied and that you listen to them. With Feedback4Sports, you can easily automate this, so positive feedback is used smartly and immediately, both internally and externally. Read the full article on <a href=\"https:\/\/feedback4sports.com\/en\/positive-feedback\/\">positive feedback<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the difference between (Google) reviews and Feedback4Sports?&#8221; tab_id=&#8221;1756125212509-4706e382-0dba&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"11\" data-end=\"99\">Reviews are intended for the outside world. Feedback4Sports is designed for your club.<\/p>\n<p data-start=\"101\" data-end=\"327\">With reviews (such as on Google), people spontaneously write ratings that are visible to everyone. Usually, these come from very satisfied or very dissatisfied members. This way, you miss the silent majority and the context.<\/p>\n<p data-start=\"329\" data-end=\"538\">With Feedback4Sports, you actively and systematically collect responses from all your members at fixed touchpoints. The feedback is only visible to your organization and helps you make targeted improvements.<\/p>\n<p data-start=\"540\" data-end=\"585\">Additionally, with Feedback4Sports you get:<br \/>\n&#8211; A clear NPS score<br \/>\n&#8211; Trends in member satisfaction<br \/>\n&#8211; Automatic analysis of open-ended responses<br \/>\n&#8211; Insights by target group, location, or stage of membership<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Back to overview&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40B1D9&#8243; gradient_custom_color_2=&#8221;#40B1D9&#8243; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Ffeedback4sports.com%2Fen%2Ffaq%2F&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;customHeaderAfbeelding&#8221; min_height=&#8221;650px&#8221; css=&#8221;.vc_custom_1754548485866{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/feedback4sports.com\/wp-content\/uploads\/2025\/03\/Header-website-7.png?id=7923) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Customer is attention. No attention,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":77,"featured_media":-1,"parent":9392,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9510","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Feedback4Sports<\/title>\n<meta name=\"description\" content=\"We are happy to answer your questions. Can&#039;t find your question? Please contact us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Feedback4Sports\" \/>\n<meta property=\"og:description\" content=\"We are happy to answer your questions. Can&#039;t find your question? Please contact us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/\" \/>\n<meta property=\"og:site_name\" content=\"Feedback4Sports\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-11T06:03:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/faq\\\/net-promotor-score\\\/\",\"url\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/faq\\\/net-promotor-score\\\/\",\"name\":\"Frequently Asked Questions | Feedback4Sports\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#website\"},\"datePublished\":\"2025-08-25T14:23:01+00:00\",\"dateModified\":\"2025-09-11T06:03:05+00:00\",\"description\":\"We are happy to answer your questions. Can't find your question? Please contact us.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/faq\\\/net-promotor-score\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/feedback4sports.com\\\/en\\\/faq\\\/net-promotor-score\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/faq\\\/net-promotor-score\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\",\"item\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ Net Promotor Score\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#website\",\"url\":\"https:\\\/\\\/feedback4sports.com\\\/\",\"name\":\"Feedback4Sports\",\"description\":\"Experience Management Software voor Sportverenigingen\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/feedback4sports.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions | Feedback4Sports","description":"We are happy to answer your questions. Can't find your question? Please contact us.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions | Feedback4Sports","og_description":"We are happy to answer your questions. Can't find your question? Please contact us.","og_url":"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/","og_site_name":"Feedback4Sports","article_modified_time":"2025-09-11T06:03:05+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/","url":"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/","name":"Frequently Asked Questions | Feedback4Sports","isPartOf":{"@id":"https:\/\/feedback4sports.com\/#website"},"datePublished":"2025-08-25T14:23:01+00:00","dateModified":"2025-09-11T06:03:05+00:00","description":"We are happy to answer your questions. Can't find your question? Please contact us.","breadcrumb":{"@id":"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/feedback4sports.com\/en\/faq\/net-promotor-score\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/feedback4sports.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ","item":"https:\/\/feedback4sports.com\/en\/faq\/"},{"@type":"ListItem","position":3,"name":"FAQ Net Promotor Score"}]},{"@type":"WebSite","@id":"https:\/\/feedback4sports.com\/#website","url":"https:\/\/feedback4sports.com\/","name":"Feedback4Sports","description":"Experience Management Software voor Sportverenigingen","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/feedback4sports.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/pages\/9510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/comments?post=9510"}],"version-history":[{"count":5,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/pages\/9510\/revisions"}],"predecessor-version":[{"id":9525,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/pages\/9510\/revisions\/9525"}],"up":[{"embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/pages\/9392"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/media?parent=9510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}