{"id":9553,"date":"2025-08-25T14:23:42","date_gmt":"2025-08-25T14:23:42","guid":{"rendered":"https:\/\/feedback4sports.com\/faq\/techniek-en-koppelingen\/"},"modified":"2025-09-15T11:42:39","modified_gmt":"2025-09-15T11:42:39","slug":"technology-and-integrations","status":"publish","type":"page","link":"https:\/\/feedback4sports.com\/en\/faq\/technology-and-integrations\/","title":{"rendered":"FAQ Technology and integrations"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;customHeaderAfbeelding&#8221; min_height=&#8221;650px&#8221; css=&#8221;.vc_custom_1754548485866{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/feedback4sports.com\/wp-content\/uploads\/2025\/03\/Header-website-7.png?id=7923) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: right;\"><span class=\"customText1\" style=\"padding: 10px; background-color: #41b2d9; font-weight: semi-bold; font-family: 'Poppins', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 25px; color: white;\">Customer is attention.<\/span><br \/>\n<span class=\"customText1\" style=\"display: inline-block; margin-top: 15px; padding: 10px; background-color: #41b2d9; font-weight: semi-bold; font-family: 'Poppins', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 25px; color: white;\">No attention, no customer.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1754565456663{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840700387{margin-top: 0px !important;margin-bottom: -40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;301&#8243; img_size=&#8221;25px&#8221; css=&#8221;.vc_custom_1569840523840{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1754565541153{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840551235{margin-top: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6ac995f45eea0 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ac995f45eea0\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/feedback4sports.com\/en\/faq\/\">FAQ<\/a><\/li><li class=\"current\"><span>FAQ Technology and integrations<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1629885731105{margin-top: 0px !important;margin-bottom: 25px !important;padding-top: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column css=&#8221;.vc_custom_1754389380393{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Information on Technology and Integrations<\/h1>\n<p>Below you will find answers to technical questions about our system and integrations with other systems. Can&#8217;t find the answer to your question? Then <a href=\"https:\/\/feedback4sports.com\/en\/contact\/\">contact<\/a> us directly so we can assist you as quickly as possible.[\/vc_column_text][vc_tta_accordion][vc_tta_section title=&#8221;Can we integrate your tool with our CRM or membership database?&#8221; tab_id=&#8221;1754389398019-7cfc77c3-e482&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"0\" data-end=\"93\">We support integrations with commonly used CRM systems and membership management platforms.<\/p>\n<p data-start=\"95\" data-end=\"243\">You can find these on this <a href=\"https:\/\/feedback4sports.com\/en\/partners-customer-experience\/\">page<\/a>. If your membership management system is not listed, please contact us. We will explore together what can be done.<\/p>\n<p data-start=\"245\" data-end=\"318\" data-is-last-node=\"\" data-is-only-node=\"\">By integrating with a CRM system, you can automatically request feedback.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which CRM systems can Feedback4Sports integrate with?&#8221; tab_id=&#8221;1754389398031-a0fef74c-ab4e&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"0\" data-end=\"121\">For systems like Sportivity and ClubPlanner, we already have a direct integration, allowing you to get started quickly.<\/p>\n<p data-start=\"123\" data-end=\"218\" data-is-last-node=\"\" data-is-only-node=\"\">Are you using a different CRM system? Let us know. We\u2019re happy to explore the options with you.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;My CRM system isn\u2019t listed. Can I still get started with Feedback4Sports?&#8221; tab_id=&#8221;1754564644786-77440bb9-262f&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"0\" data-end=\"162\">No problem! Thanks to our open API, you can automatically import or export data. This makes Feedback4Sports compatible with almost any membership or CRM system.<\/p>\n<p data-start=\"164\" data-end=\"279\" data-is-last-node=\"\" data-is-only-node=\"\">Do you have questions about integrating with your system? Let us know. We\u2019re happy to explore the options with you.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does Feedback4Sports also work on mobile devices?&#8221; tab_id=&#8221;1754564682797-a33e89cc-9811&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"0\" data-end=\"237\">Yes, completely. Both the questionnaires for members and the dashboard system for clubs can be used on various devices. Members can easily complete the survey on their smartphone or tablet, and you can view the results from any device.<\/p>\n<p data-start=\"239\" data-end=\"305\" data-is-last-node=\"\" data-is-only-node=\"\">Convenient for on the go, at the front desk, or on the club floor.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the tool available in multiple languages?&#8221; tab_id=&#8221;1754564701121-3ba86e10-317b&#8221;][vc_column_text css=&#8221;&#8221;]Yes, our tool supports multiple languages. This allows you to request feedback from your members in the language of your choice. Incoming feedback can also be translated into any language.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the surveys anonymous?&#8221; tab_id=&#8221;1754564726919-a05743eb-6815&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"0\" data-end=\"36\">No, the surveys are not anonymous.<\/p>\n<p data-start=\"38\" data-end=\"247\">You can see who the feedback comes from, allowing you to follow up or ask further questions. This makes it possible to establish personal contact and take meaningful action based on the feedback you receive.<\/p>\n<p data-start=\"249\" data-end=\"320\" data-is-last-node=\"\" data-is-only-node=\"\">Of course, we handle all data carefully, fully in accordance with GDPR.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How are the emails and surveys sent?&#8221; tab_id=&#8221;1754564751482-b2be921d-bf29&#8243;][vc_column_text css=&#8221;&#8221;]The emails and surveys are sent automatically from Feedback4Sports, based on predefined moments in the membership. Through an integration with your own CRM system, we send them daily to members who meet certain criteria at that time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is everything sent automatically?&#8221; tab_id=&#8221;1754564776287-f07d043f-6aad&#8221;][vc_column_text css=&#8221;&#8221;]Yes, once you have connected Feedback4Sports to your CRM system, the emails with surveys are sent automatically. We can also handle \u2018manual\u2019 mailings by importing a CSV file with your members\u2019 email addresses.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are reminders also sent?&#8221; tab_id=&#8221;1756126420664-aa21829d-dd1d&#8221;][vc_column_text css=&#8221;&#8221;]Yes, if a member hasn\u2019t completed the questionnaire, a reminder is automatically sent after a few days. This increases response rates without any extra effort.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When is the reminder sent?&#8221; tab_id=&#8221;1756126441838-09395113-0cf5&#8243;][vc_column_text css=&#8221;&#8221;]If a survey is not completed, a member will receive a reminder email after four days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When are my surveys sent?&#8221; tab_id=&#8221;1756126469765-b4246b6a-ae0f&#8221;][vc_column_text css=&#8221;&#8221;]The surveys are sent at six different moments in the customer journey. The integration partner provides Feedback4Sports with the right information at the right time, so the survey is sent automatically.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do members automatically receive a thank-you email after completing the survey?&#8221; tab_id=&#8221;1756127437779-5c26fb04-c606&#8243;][vc_column_text css=&#8221;&#8221;]No, this does not happen automatically. If you\u2019re interested, we can coordinate and set this up together.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do inactive members receive a survey?&#8221; tab_id=&#8221;1756127461741-b9f9c0ed-82ea&#8221;][vc_column_text css=&#8221;&#8221;]No, inactive members do not receive emails. We deliberately leave members who have been inactive for a long time alone. However, we do send a one-time short survey after 25 days of absence. This way, the club knows what is happening with a member and can help them get back on track with a healthy lifestyle.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can someone unsubscribe from the emails?&#8221; tab_id=&#8221;1756127486699-a2787f7c-8208&#8243;][vc_column_text css=&#8221;&#8221;]Yes, every invitation email includes a link that allows a member to unsubscribe from Feedback4Sports surveys.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Back to overview&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40B1D9&#8243; gradient_custom_color_2=&#8221;#40B1D9&#8243; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Ffeedback4sports.com%2Fen%2Ffaq%2F&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;bottom&#8221; el_class=&#8221;customHeaderAfbeelding&#8221; min_height=&#8221;650px&#8221; css=&#8221;.vc_custom_1754548485866{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/feedback4sports.com\/wp-content\/uploads\/2025\/03\/Header-website-7.png?id=7923) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Customer is attention. No attention,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":77,"featured_media":-1,"parent":9392,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-9553","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions | Feedback4Sports<\/title>\n<meta name=\"description\" content=\"We are happy to answer your questions. Can&#039;t find your question? 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