{"id":6930,"date":"2020-03-06T09:48:36","date_gmt":"2020-03-06T09:48:36","guid":{"rendered":"https:\/\/feedback4sports.com\/help-ik-heb-kritische-feedback-ontvangen\/"},"modified":"2025-03-13T09:00:12","modified_gmt":"2025-03-13T09:00:12","slug":"help-ive-received-critical-feedback","status":"publish","type":"post","link":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/","title":{"rendered":"Help! I&#8217;ve Received Critical Feedback"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;extra-margin-desktop&#8221;][vc_column][vc_separator color=&#8221;custom&#8221; border_width=&#8221;6&#8243; accent_color=&#8221;#21b2d8&#8243;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1569840694595{margin-top: -70px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840700387{margin-top: 0px !important;margin-bottom: -40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;301&#8243; img_size=&#8221;25px&#8221; css=&#8221;.vc_custom_1569840523840{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1571223562802{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840551235{margin-top: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6ab18e3801541 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ab18e3801541\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>Help! I&#8217;ve Received Critical Feedback<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Help! I&#8217;ve Received Critical Feedback<\/h1>\n<p>When you work with Feedback4Sports, you\u2019ve likely noticed that most members tend to give positive feedback about you or your club. Compliments about friendly staff, excellent guidance, and enjoyable group classes are not uncommon. Feedback often leads to enthusiastic and motivated employees. Let&#8217;s be honest: everyone enjoys hearing when they\u2019ve done something well, right?<\/p>\n<p>However, even the best-performing clubs in terms of customer satisfaction occasionally receive critical feedback. And it can be tough at first\u2014how do you handle it? Do you immediately go on the defensive, or do you take a moment to reflect on it? In this article, we share our experiences to help guide you through this process.<\/p>\n<h2>See Critical Feedback as an Opportunity<\/h2>\n<p>Receiving critical feedback is rarely pleasant, but it\u2019s often extremely valuable. It gives you the chance to improve and turn members who had a negative experience or problem into ambassadors for your club. Effectively handling criticism first requires a mindset of wanting to learn and improve continuously. You&#8217;ll find that once you adopt this attitude, you\u2019ll begin to enjoy receiving feedback on a daily basis.<\/p>\n<h2>Thank Your Members for the Feedback<\/h2>\n<p>&#8216;Feedback is a gift&#8217; is a phrase often used. While opinions on this might differ, someone is taking the time to share their perspective on your club with you. Of course, there may be times when you disagree with the feedback you receive from a member. Sometimes, there\u2019s even a valid reason behind their comments. But it\u2019s important to realize that your members are taking time to give you their feedback. Someone is responding to your request without expecting anything in return. In our view, it\u2019s polite to thank them for the effort they\u2019ve made. You\u2019ll find this is a good way to open up a conversation afterward.<\/p>\n<h2>Criticism Doesn\u2019t Always Equal a Complaint<\/h2>\n<p>If you&#8217;re not used to receiving feedback on a daily basis, critical feedback can quickly feel like a complaint. However, that\u2019s not always the case. In fact, critical feedback often expresses a desire for change rather than an ongoing grievance. When you actively ask for feedback, you encourage members to think about areas for improvement. Often, we can all identify something in any situation that could be better. Does this automatically mean you\u2019re dealing with a complaint? No. Does it offer a chance to improve? YES!<\/p>\n<h2>The Utilitarian Approach as a Guideline<\/h2>\n<p>A common mistake is thinking that you must act on every bit of critical feedback you receive. As a fitness club, studio, or gym, you are serving hundreds to thousands of people, and people are inherently different, as are their preferences. One person may find a 37\u00b0C shower too hot, while another finds it too cold or just right. The same applies to music preferences, coffee strength, and opening hours. Our advice: act according to the well-known philosophical principle of utilitarianism: &#8216;An action or practice should bring as much happiness as possible to as many people as possible.&#8217;<\/p>\n<p>Does This Mean You Can Ignore Critical Comments? No. Always thank your customer for their feedback and explain why certain decisions were made. You\u2019ll find that the attention and explanation you provide will make your members feel heard. In many cases, this will resolve the &#8216;issue&#8217; without further concern.<\/p>\n<p>We hope these tips help you manage critical feedback even better in the future. Do you have your own method for getting the most out of your feedback? Let us know, as we learn something new every day too![\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>When working with Feedback4Sports, you\u2019ve probably noticed that members often speak positively about you or your club. Compliments about friendly staff, excellent coaching, and enjoyable group classes are common. This kind of feedback also helps create enthusiastic and passionate employees.<\/p>\n","protected":false},"author":74,"featured_media":1655,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-6930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help! I&#039;ve Received Critical Feedback - Feedback4Sports<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help! I&#039;ve Received Critical Feedback - Feedback4Sports\" \/>\n<meta property=\"og:description\" content=\"When working with Feedback4Sports, you\u2019ve probably noticed that members often speak positively about you or your club. Compliments about friendly staff, excellent coaching, and enjoyable group classes are common. This kind of feedback also helps create enthusiastic and passionate employees.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"Feedback4Sports\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-06T09:48:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T09:00:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/feedback4sports.com\/wp-content\/uploads\/2020\/03\/kritische-feedback.png\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"288\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"feedback4sports\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"feedback4sports\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/\"},\"author\":{\"name\":\"feedback4sports\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#\\\/schema\\\/person\\\/bcd72af159aa143d7cdb778afc8953cd\"},\"headline\":\"Help! I&#8217;ve Received Critical Feedback\",\"datePublished\":\"2020-03-06T09:48:36+00:00\",\"dateModified\":\"2025-03-13T09:00:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/\"},\"wordCount\":763,\"image\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/feedback4sports.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/kritische-feedback.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/\",\"url\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/\",\"name\":\"Help! I've Received Critical Feedback - Feedback4Sports\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/feedback4sports.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/kritische-feedback.png\",\"datePublished\":\"2020-03-06T09:48:36+00:00\",\"dateModified\":\"2025-03-13T09:00:12+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#\\\/schema\\\/person\\\/bcd72af159aa143d7cdb778afc8953cd\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/#primaryimage\",\"url\":\"https:\\\/\\\/feedback4sports.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/kritische-feedback.png\",\"contentUrl\":\"https:\\\/\\\/feedback4sports.com\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/kritische-feedback.png\",\"width\":400,\"height\":288},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/help-ive-received-critical-feedback\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help! I&#8217;ve Received Critical Feedback\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#website\",\"url\":\"https:\\\/\\\/feedback4sports.com\\\/\",\"name\":\"Feedback4Sports\",\"description\":\"Experience Management Software voor Sportverenigingen\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/feedback4sports.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#\\\/schema\\\/person\\\/bcd72af159aa143d7cdb778afc8953cd\",\"name\":\"feedback4sports\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3ade80d9886a4a4f3f204542706f5e0c40a48a53da48ffcc2eec6fb945e7d388?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3ade80d9886a4a4f3f204542706f5e0c40a48a53da48ffcc2eec6fb945e7d388?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3ade80d9886a4a4f3f204542706f5e0c40a48a53da48ffcc2eec6fb945e7d388?s=96&d=mm&r=g\",\"caption\":\"feedback4sports\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help! I've Received Critical Feedback - Feedback4Sports","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/","og_locale":"en_US","og_type":"article","og_title":"Help! I've Received Critical Feedback - Feedback4Sports","og_description":"When working with Feedback4Sports, you\u2019ve probably noticed that members often speak positively about you or your club. Compliments about friendly staff, excellent coaching, and enjoyable group classes are common. This kind of feedback also helps create enthusiastic and passionate employees.","og_url":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/","og_site_name":"Feedback4Sports","article_published_time":"2020-03-06T09:48:36+00:00","article_modified_time":"2025-03-13T09:00:12+00:00","og_image":[{"width":400,"height":288,"url":"https:\/\/feedback4sports.com\/wp-content\/uploads\/2020\/03\/kritische-feedback.png","type":"image\/png"}],"author":"feedback4sports","twitter_card":"summary_large_image","twitter_misc":{"Written by":"feedback4sports","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/#article","isPartOf":{"@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/"},"author":{"name":"feedback4sports","@id":"https:\/\/feedback4sports.com\/#\/schema\/person\/bcd72af159aa143d7cdb778afc8953cd"},"headline":"Help! I&#8217;ve Received Critical Feedback","datePublished":"2020-03-06T09:48:36+00:00","dateModified":"2025-03-13T09:00:12+00:00","mainEntityOfPage":{"@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/"},"wordCount":763,"image":{"@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/feedback4sports.com\/wp-content\/uploads\/2020\/03\/kritische-feedback.png","articleSection":["Blog"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/","url":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/","name":"Help! I've Received Critical Feedback - Feedback4Sports","isPartOf":{"@id":"https:\/\/feedback4sports.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/#primaryimage"},"image":{"@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/feedback4sports.com\/wp-content\/uploads\/2020\/03\/kritische-feedback.png","datePublished":"2020-03-06T09:48:36+00:00","dateModified":"2025-03-13T09:00:12+00:00","author":{"@id":"https:\/\/feedback4sports.com\/#\/schema\/person\/bcd72af159aa143d7cdb778afc8953cd"},"breadcrumb":{"@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/#primaryimage","url":"https:\/\/feedback4sports.com\/wp-content\/uploads\/2020\/03\/kritische-feedback.png","contentUrl":"https:\/\/feedback4sports.com\/wp-content\/uploads\/2020\/03\/kritische-feedback.png","width":400,"height":288},{"@type":"BreadcrumbList","@id":"https:\/\/feedback4sports.com\/en\/help-ive-received-critical-feedback\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/feedback4sports.com\/en\/"},{"@type":"ListItem","position":2,"name":"Help! I&#8217;ve Received Critical Feedback"}]},{"@type":"WebSite","@id":"https:\/\/feedback4sports.com\/#website","url":"https:\/\/feedback4sports.com\/","name":"Feedback4Sports","description":"Experience Management Software voor Sportverenigingen","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/feedback4sports.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/feedback4sports.com\/#\/schema\/person\/bcd72af159aa143d7cdb778afc8953cd","name":"feedback4sports","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3ade80d9886a4a4f3f204542706f5e0c40a48a53da48ffcc2eec6fb945e7d388?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3ade80d9886a4a4f3f204542706f5e0c40a48a53da48ffcc2eec6fb945e7d388?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3ade80d9886a4a4f3f204542706f5e0c40a48a53da48ffcc2eec6fb945e7d388?s=96&d=mm&r=g","caption":"feedback4sports"}}]}},"_links":{"self":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/posts\/6930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/users\/74"}],"replies":[{"embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/comments?post=6930"}],"version-history":[{"count":2,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/posts\/6930\/revisions"}],"predecessor-version":[{"id":6939,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/posts\/6930\/revisions\/6939"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/media\/1655"}],"wp:attachment":[{"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/media?parent=6930"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/categories?post=6930"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/feedback4sports.com\/en\/wp-json\/wp\/v2\/tags?post=6930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}