{"id":7141,"date":"2024-04-29T13:45:40","date_gmt":"2024-04-29T13:45:40","guid":{"rendered":"https:\/\/feedback4sports.com\/het-succesrecept-van-max-health-club\/"},"modified":"2025-03-13T10:32:58","modified_gmt":"2025-03-13T10:32:58","slug":"the-success-formula-of-max-health-club-aan-de-vliet","status":"publish","type":"post","link":"https:\/\/feedback4sports.com\/en\/the-success-formula-of-max-health-club-aan-de-vliet\/","title":{"rendered":"The Success Formula of Max Health Club aan de Vliet"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;extra-margin-desktop&#8221;][vc_column][vc_separator color=&#8221;custom&#8221; border_width=&#8221;6&#8243; accent_color=&#8221;#21b2d8&#8243;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1569840694595{margin-top: -70px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840700387{margin-top: 0px !important;margin-bottom: -40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;301&#8243; img_size=&#8221;25px&#8221; css=&#8221;.vc_custom_1569840523840{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1599551886679{margin-top: -50px !important;padding-top: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840551235{margin-top: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6adee26cb3ab0 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6adee26cb3ab0\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>The Success Formula of Max Health Club aan de Vliet<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<span style=\"color: #40b2d9;\">Ambani de Haan &#8211; Max Health Club aan de Vliet<\/span><\/p>\n<h1>The Success Formula of Max Health Club aan de Vliet<\/h1>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; el_width=&#8221;10&#8243; accent_color=&#8221;#000000&#8243;][vc_column_text css=&#8221;&#8221;]Ambani, general manager at Max Health Club aan de Vliet, speaks enthusiastically about both Max Health Club and Feedback4Sports. She has worked at her current location for 13 years and has witnessed the transition from Westvliet Family &amp; Health Club to Max Health Club. They use Feedback4Sports to keep a pulse on their service and fine-tune their offerings.<\/p>\n<h2>From Plan to Practice<\/h2>\n<p>&#8220;Even before the pandemic, I was actively working on developing a retention plan. I wanted to proactively respond to our members&#8217; needs, and that\u2019s when I looked into Feedback4Sports. Unfortunately, COVID hit, and we put it on hold. When we became Max Health Club and I heard that Klein Zwitserland was already using Feedback4Sports, I was thrilled!&#8221; says Ambani. &#8220;Feedback4Sports allows us to gather feedback in a more structured and frequent manner.&#8221;<\/p>\n<p>&#8220;Retention has always been my priority, even above sales,&#8221; Ambani explains. &#8220;A strong retention policy enables us to accurately anticipate and respond to our members&#8217; desires, encouraging them to stay longer. That\u2019s the foundation you need before you start focusing on sales.&#8221;<\/p>\n<h2>Shorter, More Frequent, Better<\/h2>\n<p>Under Ambani&#8217;s leadership, an annual member survey was previously conducted for all members of Westvliet. However, that proved to be entirely different from Feedback4Sports: &#8220;With Feedback4Sports, we now regularly send out surveys targeted at specific moments in the customer journey. This gives us detailed and ongoing insight into what\u2019s going well and what can be improved.&#8221;<\/p>\n<p>The simplification of the survey process to just three questions has led to a higher response rate. &#8220;Even when members give us a 10, they often still have valuable improvement points. That\u2019s information we can really work with,&#8221; notes Ambani.<\/p>\n<h2>Max Health Club Listens and Innovates<\/h2>\n<p>The importance of paying attention to feedback is regularly emphasized during team meetings. &#8220;In every meeting, I ask the coordinators who has looked at the feedback and what actions we\u2019re going to take. It\u2019s crucial that we take all input seriously and act on it when necessary. Only then can we improve,&#8221; says Ambani.<\/p>\n<p>Although Max Health Club is already busy implementing improvements, feedback often leads to concrete changes. &#8220;Recently, we installed a mirror wall above the cardio machines. Additionally, we\u2019re working on expanding the free training area. This is really a response to results from member feedback,&#8221; Ambani illustrates.<\/p>\n<h2>More Than Just Numbers<\/h2>\n<p>&#8220;Our Net Promoter Score is good. Even members who leave our club still give us a nice score. We notice that members leave more often due to relocation or decreased frequency of visits, not because they are dissatisfied,&#8221; Ambani clarifies. While these numbers are not definitive, the upward trend shows they are making good progress with improvements.<\/p>\n<p>Ambani concludes: &#8220;Feedback4Sports has become essential to our strategy for continuous improvement. It allows us to keep our finger on the pulse and optimize the club experience.&#8221;[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1631609727251{margin-top: 50px !important;}&#8221;][vc_single_image image=&#8221;5293&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>&#8220;Even when members give a 10, they often still have useful suggestions for improvement. That\u2019s information we can really work with,&#8221; says Ambani.<\/p>\n","protected":false},"author":77,"featured_media":5294,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-7141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-story-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Success Formula of Max Health Club | Feedback4Sports<\/title>\n<meta name=\"description\" content=\"&quot;Even when members give a 10, they often still have suggestions for improvement. 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