{"id":7147,"date":"2024-03-21T09:50:56","date_gmt":"2024-03-21T09:50:56","guid":{"rendered":"https:\/\/feedback4sports.com\/kevin-van-kooten-delta-sportcentrum\/"},"modified":"2025-03-13T10:42:16","modified_gmt":"2025-03-13T10:42:16","slug":"kevin-van-kooten-delta-sportcentrum","status":"publish","type":"post","link":"https:\/\/feedback4sports.com\/en\/kevin-van-kooten-delta-sportcentrum\/","title":{"rendered":"Kevin van Kooten &#8211; Delta Sportcentrum"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;extra-margin-desktop&#8221;][vc_column][vc_separator color=&#8221;custom&#8221; border_width=&#8221;6&#8243; accent_color=&#8221;#21b2d8&#8243;][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1569840694595{margin-top: -70px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840700387{margin-top: 0px !important;margin-bottom: -40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;301&#8243; img_size=&#8221;25px&#8221; css=&#8221;.vc_custom_1569840523840{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1599551886679{margin-top: -50px !important;padding-top: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569840551235{margin-top: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6ab20a1192ee2 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ab20a1192ee2\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>Kevin van Kooten &#8211; Delta Sportcentrum<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<span style=\"color: #40b2d9;\">Kevin van Kooten &#8211; Delta Sportcentrum<\/span><\/p>\n<h1>Customer Happiness at the Heart of Delta Sportcentrum<\/h1>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; el_width=&#8221;10&#8243; accent_color=&#8221;#000000&#8243;][vc_column_text css=&#8221;&#8221;]<em>&#8220;Requesting feedback is essential in our field. However, it shouldn&#8217;t be seen as an end goal in itself. Feedback4Sports is a great tool to achieve your goals,&#8221; says Ton.<\/em><\/p>\n<p>For this interview, we speak with Madeleine Moritz and Kevin van Kooten. Ton van Kooten joins in later to add a few points. Even in the interview, you can feel their passion for the business and the customer![\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1631609727251{margin-top: 50px !important;}&#8221;][vc_single_image image=&#8221;5099&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Differentiating Customer Satisfaction<\/h2>\n<p>Delta Sportcentrum in Spijkenisse has a rich history of 60 years. Their secret? Customer satisfaction is their top priority. This requires a flexible approach and the ability to adapt quickly to changing desires. They capture those (changing) customer needs using Feedback4Sports!<\/p>\n<p>&#8220;Every week, we collectively review the received feedback. Everyone gets a response, even if it\u2019s just a thank you. Critical feedback? No problem! We work together to find the best solution. Most of the feedback is constructive and often consists of compliments\u2014super great!&#8221; says Kevin.<\/p>\n<h2>It\u2019s Often the Little Things That Make Customers Happy<\/h2>\n<p>With Feedback4Sports, they\u2019ve seen appreciation for their organization increase. Where they previously received mostly sevens and eights, they are now frequently getting nines and tens. A nice confirmation that they are on the right track. &#8220;It helps immensely to know that our customers are happy and that our efforts are making a difference,&#8221; says Kevin.<\/p>\n<p>Based on customer feedback, some changes have also been implemented. &#8220;Yoga is a popular group class. There was a demand for more classes and a different type of yoga. We made that happen, and now we have even more happy yogis in our club,&#8221; Kevin shares.<\/p>\n<h2>Feedback Shows Whether We\u2019re on the Right Track<\/h2>\n<p>Madeleine and Kevin find it important to continue listening to customer needs. Madeleine states, &#8220;If a piece of equipment is broken, it gets repaired. If a customer misses a certain piece of equipment, we acquire it. Often, it\u2019s the little things that bring someone joy. By using feedback as a guide, we ensure that we\u2019re on the right path.&#8221;<\/p>\n<p>Feedback4Sports contributes to Delta Sportcentrum Spijkenisse&#8217;s goal of putting the customer first!<\/p>\n<p>&#8212;<\/p>\n<p><strong>Delta Sportcentrum<\/strong> in Spijkenisse focuses on health and wellness. They offer personal guidance, unlimited evaluations, and a wide range of group classes. Facilities include a modern fitness area and a heated indoor pool. The center promotes a sporty lifestyle and offers programs for strength, conditioning, body &amp; mind, combat, and swimming.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Ton: &#8220;Asking for feedback is essential in our field. However, it should not be seen as an end goal in itself.&#8221;<\/p>\n","protected":false},"author":77,"featured_media":5100,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-7147","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-story-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Happiness at the Core of Delta Sportcentrum<\/title>\n<meta name=\"description\" content=\"Feedback4Sports contributes to Delta Sportcentrum Spijkenisse&#039;s goal of making the customer king!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/feedback4sports.com\/en\/kevin-van-kooten-delta-sportcentrum\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Happiness at the Core of Delta Sportcentrum\" \/>\n<meta property=\"og:description\" content=\"Feedback4Sports contributes to Delta Sportcentrum Spijkenisse&#039;s goal of making the customer king!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/feedback4sports.com\/en\/kevin-van-kooten-delta-sportcentrum\/\" \/>\n<meta property=\"og:site_name\" content=\"Feedback4Sports\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-21T09:50:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T10:42:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/feedback4sports.com\/wp-content\/uploads\/2024\/03\/Delta-Sportcentrum-1024x669.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"669\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anouk Strijbos\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anouk Strijbos\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/kevin-van-kooten-delta-sportcentrum\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/en\\\/kevin-van-kooten-delta-sportcentrum\\\/\"},\"author\":{\"name\":\"Anouk Strijbos\",\"@id\":\"https:\\\/\\\/feedback4sports.com\\\/#\\\/schema\\\/person\\\/abb8dbd126ed46c9ac61937b9e9f12c6\"},\"headline\":\"Kevin van Kooten &#8211; 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