Higher retention, lower churn, and more leads

Enthusiastic customers and dedicated employees are the backbone of any organization. Also from sports clubs, fitness clubs, and wellness centers. Customer experiences are becoming more and more important. This requires research: it is important to know what your members think and feel, and what makes them happy and less happy.

The fitness industry is particularly suited for satisfaction surveys. Together with you, Feedback4Sports provides insights into what your customers and members think and translates this into concrete action points for a better customer experience. Resulting in higher retention, lower churn, and more leads.

Our goal? Ensuring that your customers not only start enthusiastically but also remain enthusiastic. No matter how long they have been a member. After all, enthusiastic customers are the best ambassadors for your club.

Do you want fewer cancellations

And more enthusiastic members?

A 5% retention improvement increases profitability by 25-125%

Member acquisition via marketing agencies, automated membership administration, and sports apps are already well-developed and widely available. This does not apply to insight into customer experiences.

Many fitness centers have a high membership turnover. 30 to 50% of all members only last a year. There is little insight into customer experiences, and customer excellence is still in its infancy compared to other sectors. However, professionalism is increasing, encouraged by some progressive parties in the sector.

Yet, it is precisely enthusiastic customers and dedicated employees that reduce the churn rate significantly. With just a 5% improvement in retention, profitability grows by 25-125%.

Max Health Club aan de Vliet
Ketelaar Sport
Boutique Karakter
One Life RX Sports
JM Sports Company
Willemsen Sport
ABC Fitness
Max Health Club
Delta Sportcentrum
Ten Tije Sport
DeMIX Fitness & Leefstijl
Kickbox Institute
De Leyens Fitness & Health
Healthcenter Culemborg
Club Piazza Sports
Pleizier Sport en Fitness
Victorie Plaza
The Factory Sport en Fun
Sport- & Lifestyle Center Balans
Fitnesscentrum Roden
Corpus Milon Clubs
The Training Club
Atrium Sport & Health
Fit Skillz
SWEAT Healthcenter
Fitnesscentrum Geldermalsen
GoHealth Clubs
Sport Natural
Medifit Healthclub
Bent Sports
Sport-Natural Boutique
Club The Chariot
Gym Tonic
Club Karakter
Aerofit Healthclub
Sport Accent
Sjahto Sportcentrum
Green Fit
Sjabbens Sport & Health
Fitnessclub Easy Active
The Blue Lifestyle Club
Health & Sports Club Vouershof
CrossFit Hoofddorp
Mulder Sport
PLAZA Fit & Healthclub
My Life
The Fitness Lounge

Contact us

Curious about what your customers experience and how you can guide and enthuse them even more intensively? Contact us: we are happy to join the ‘battle’ with you.