Higher retention, lower churn, and more leads

Enthusiastic customers and dedicated employees are the backbone of any organization. Also from sports clubs, fitness clubs, and wellness centers. Customer experiences are becoming more and more important. This requires research: it is important to know what your members think and feel, and what makes them happy and less happy.

The fitness industry is particularly suited for satisfaction surveys. Together with you, Feedback4Sports provides insights into what your customers and members think and translates this into concrete action points for a better customer experience. Resulting in higher retention, lower churn, and more leads.

Our goal? Ensuring that your customers not only start enthusiastically but also remain enthusiastic. No matter how long they have been a member. After all, enthusiastic customers are the best ambassadors for your club.

Do you want fewer cancellations

And more enthusiastic members?

A 5% retention improvement increases profitability by 25-125%

Member acquisition via marketing agencies, automated membership administration, and sports apps are already well-developed and widely available. This does not apply to insight into customer experiences.

Many fitness centers have a high membership turnover. 30 to 50% of all members only last a year. There is little insight into customer experiences, and customer excellence is still in its infancy compared to other sectors. However, professionalism is increasing, encouraged by some progressive parties in the sector.

Yet, it is precisely enthusiastic customers and dedicated employees that reduce the churn rate significantly. With just a 5% improvement in retention, profitability grows by 25-125%.

Sport Accent
Bent Sports
Ten Tije Sport
Kickbox Institute
JM Sports Company
Club The Chariot
Fitnesscentrum Roden
Mulder Sport
Delta Sportcentrum
My Move
One Life RX Sports
Sport- & Lifestyle Center Balans
Club Piazza Sports
DeMIX Fitness & Leefstijl
Club Karakter
SWEAT Healthcenter
Sjabbens Sport & Health
PLAZA Fit & Healthclub
Sjahto Sportcentrum
The Blue Lifestyle Club
Green Fit
Aerofit Healthclub
Atrium Sport & Health
Willemsen Sport
Pleizier Sport en Fitness
The Fitness Lounge
Fitnesscentrum Geldermalsen
Max Health Club
ABC Fitness
Healthcenter Culemborg
My Life
GoHealth Clubs
Sport-Natural Boutique
Gym Tonic
Fitnessclub Easy Active
CrossFit Hoofddorp
Medifit Healthclub
Victorie Plaza
Ketelaar Sport
The Factory Sport en Fun
De Leyens Fitness & Health
Health & Sports Club Vouershof
The Training Club
Fit Skillz
Max Health Club aan de Vliet
Corpus Milon Clubs
Sport Natural
Boutique Karakter

Contact us

Curious about what your customers experience and how you can guide and enthuse them even more intensively? Contact us: we are happy to join the ‘battle’ with you.