Losing members?
TIME FOR CHANGE!
More Members, Fewer Cancellations:
Improve Customer Satisfaction in Your Gym
Did you know that many gyms lose 30 to 50% of their (new) members each year?
Members come in excited, but leave faster than you’d like. The biggest issue? A lack of insight into customer satisfaction. Without knowing what members truly think, it’s difficult to improve their experience and prevent cancellations.
What is Feedback4Sports?
Feedback4Sports offers a simple, effective feedback system for fitness clubs and gyms. Through a short survey, based on the well-known Net Promoter Score (NPS), you gain instant insight into your members’ opinions. This way, you’ll know exactly what’s working well and what can be improved.
Automatic Feedback, Instant Insights
With Feedback4Sports, you collect continuous feedback without the hassle. Members automatically receive a short survey at 6 key moments. The results appear directly in an easy-to-read dashboard, so you can instantly see how satisfied your members are.
Example: Let’s say 40% of your members indicate that the group classes are full. You see this immediately and can, for example, schedule an additional class — this shows you’re listening, improves customer satisfaction, and reduces the chance of cancellations.
Why Feedback4Sports?
Automatic Feedback Analysis: More Member Retention, More Revenue
Fewer Cancellations: Understand why members leave and address issues in advance
Satisfied Customers: Increase customer satisfaction by focusing on what members value or miss
Growth through Ambassadors: Happy members share their experiences, providing free promotion
Higher Revenue: A small improvement in retention makes a big difference
Choose Smart Sports Marketing and Customer Insights
Boost Your Gym with Customer Retention
Did you know that the foundation of strong sports marketing isn’t just about attracting new members? Member retention is at the core of your marketing strategy. Focus on customer satisfaction first, because happy members stay longer at your club and spread the word.
Stop groping in the dark. With Feedback4Sports, you turn customer satisfaction into powerful sports marketing. Our smart customer satisfaction survey, based on the Net Promoter Score (NPS), not only provides valuable insights but also helps you take immediate action. This way, you ensure loyal, satisfied members and a healthier revenue stream.
👉 Ready to grow your gym? Take the step today towards more members, higher customer satisfaction, and more success!
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