Customer Experience Team
Our team is dedicated every day to helping you map customer satisfaction within your club. We want you to be satisfied, but we especially aim to improve your customer’s experience. Our goal is to increase customer satisfaction by measuring the Net Promoter Score (NPS).
Would you like to know more about us, have questions or comments, or want to meet us? Please feel free to contact us.
Koen van Nijnatten
CCO
As Chief Commercial Officer, Koen is responsible for the growth of Feedback4Sports. With his background in market research, he helps clubs turn member feedback into higher satisfaction and lower churn. Curious about the results we can achieve for you? Koen is your first point of contact.
Eric Landwaart
CEO
Eric is one of the four partners behind Miles Research. He likes to look one step further than necessary, and usually already has a plan for it. Since Miles and Focus Feedback joined forces, he has been focused on one question: what can we do together now that we couldn’t do alone?
Wim Graafmans
CFO
Dirk van Kemenade
CTO
Aron Piekema
Product Director
Are you going to get started with Feedback4Sports? Then you are guaranteed to come into contact with Aron. He takes you into the world of NPS, Focus Feedback and customer enthusiasm and loyalty. Please, ask all your questions, because Aron likes a challenge.
Jos de Bruijn
Senior Back-end Developer
Jos is a developer in heart and soul and as a longest-serving colleague, the technology of Feedback4Sports holds no secrets for him. Together with Dave, Jos has built Feedback4Sports into what it is today. Do you have a technical question? Then Jos is there for you to answer them.
Brian Wijnandts
Senior Front-end Developer
Brian, as an experienced front-end developer, ensures that Feedback4Sports looks good to our users and is fully equipped. His mission is to make the Feedback4Sports software a little better every day.
Sharon Wurms
Customer Success Manager
As a Customer Success Manager, Sharon ensures our clients get the most out of our services. Sharon believes in always staying one step ahead of the clients and takes as much work off their hands as possible. She monitors in the background and contacts them promptly when necessary.
Anouk Strijbos
Communications specialist
Thanks to her empathy, Anouk has a good understanding of what a (potential) customer needs. With her creativity, she always strives for a good result. Inspiring and staying active is what gives Anouk her energy.
Imke van de Pol
Financial Administrative Assistant
Imke handles the financial administration. With many years of experience, she works accurately. She believes administration should be perfect. Customer satisfaction is also very important to her.
Kim van Beek
Marketing & Communications
Kim makes sure our insights don’t get stuck in a report. Through newsletters, socials, campaigns and the website, she makes sure people see them, read them and remember them. Because good research deserves a good story. Alongside her work with us, Kim runs her own business, where she helps entrepreneurs show online what they have to offer.
