Measurement = knowledge
Definitely!
Customer Experiences Feedback4Sports
Our Athletic Success Stories
With our feedback solutions, we have helped numerous sports associations, fitness clubs, and wellness centers improve their customer experiences. More than 100 professional organizations use Feedback4Sports. Our feedback solutions are available for all fitness and wellness facilities.
Daniel Koppelle – Go! Health Clubs
“We also explain to members themselves why feedback matters so much to us.”
“Go! Health Clubs runs on enthusiasm. Daniël Koppelle, co-owner and manager of operations & academy, knows that passionate staff are the key to enthusiastic members. But how do you make sure that spirit lives on at every location — including franchisees you don’t see every day?”
Nikki van Hees – Piazza Sports
“Sometimes being heard is enough.”
Nikki van Hees practically grew up in Piazza Sports and now runs the club as a co-owner. Personal, involved, and always listening. Yet there are things she doesn’t simply find out. Things members would rather write down than say out loud.
Harry Schuit – Azzurro Wellness
“Why results aren’t always what matters most.”
At Azzurro Wellness in Noordwijk, it’s all about togetherness. The lounge smells of fresh coffee, members chat, and the atmosphere is warm and relaxed. “People stay because they feel seen,” says co-owner Harry Schuit. And it shows: for over 15 years, member turnover has remained below 18%.
Movement Gym
“Why Movement Gym has no customers.”
How do you win a customer experience award without having any customers? Movement Gym inh Amersfoort shows how it’s done. No empty promises, no quick sales tricks, just genuine attention.
Ambani de Haan – Max Health Club aan de Vliet
“Feedback is essential in our strategy to continuously improve.”
Under Ambani’s leadership, an annual member survey was conducted at Westvliet. However, it was entirely different from Feedback4Sports: “With Feedback4Sports, we now regularly send out surveys targeting specific moments in the customer journey. This gives us detailed and regular insights into what is going well and what can be improved.”
Louk Joris – My35′ Blerick
“Feedback4Sports is an essential part of how we continue to improve our service.”
“We gain insight into what matters to our members, and that information is valuable. The open-ended questions make people think for themselves instead of responding to something you want to know.”
Madeleine Moritz en Kevin van Kooten – Delta Sportcentrum
“Customer happiness is central to Delta Sportcentrum.”
“In the 60 years that Delta Sportcentrum has existed, customer satisfaction has always been a priority. With Feedback4Sports, we improve this even further. By collecting and discussing feedback weekly, we strengthen the bond with our members. This leads to improvements such as more yoga classes and higher overall satisfaction.”
Jelle Scherrenberg – Go!Health Clubs
“Customers appreciate having their voices heard.”
“We wanted to provide our members with a powerful and independent platform to give feedback, and Feedback4Sports is perfect for this. The feedback gives us insights into our customers’ needs and how we can continue to improve.”
Ann Van den Rijn – Gym Tonic Sport- en Gezondheidscentrum
“When I first heard about Feedback4Sports, I was immediately very enthusiastic — and I still am.”
“In the 20 years we have existed, we have conducted customer surveys before. We used to send periodic surveys with many questions to our members. That was a lot of work, and we always got responses from the same people. With Feedback4Sports, we send automated short surveys at ten key moments in the customer journey.”
Read the story of our client Gym Tonic Sport- en Gezondheidscentrum
Danny ten Tije – Ten Tije Sport
“Feedback4Sports is an investment, not an expense.”
“It’s a beautiful summer day during the holiday period in the Netherlands. While I am in the office, Danny ten Tije is enjoying himself on the water, fishing with a friend and his son. Still, he is willing to take my call for an interview.”
In Danny’s words: “Being an entrepreneur is a seven-day-a-week job.”
Ryanne van Dalen – Sport- & Lifestyle Center Balans
“It’s often feedback that we don’t get face-to-face.”
“Hello, I’m Ryanne, and I’ll be doing the interview on behalf of Balans,” she greets us warmly. Ryanne, by her own account, is Hans’s right hand (owner of Sport- & Lifestyle Center Balans). Great! Because she works a lot with member feedback and is aware of all the ins and outs of the club. We talked to her about her experiences with Feedback4Sports.”
Read the story of our client Sport- & Lifestyle Center Balans
Every Day a Little Better with Customer Feedback
More enthusiasm and passion: that’s our goal for your customers. With our customer feedback software, specially designed for fitness clubs and wellness centers, you capture customer experiences in detail. Together, we improve every day.
Do you also want higher retention and more leads? Use our feedback solutions to implement daily improvements and measure the impact with regular surveys. Sign up now and enhance the customer experiences in your club.
They Preceded You
