Measurement = knowledge
Definitely!
- Home
- Knowledge center
The Feedback4Sports Knowledge Center for Customer Satisfaction
Are you looking for valuable insights into customer satisfaction? At Feedback4Sports, we gather daily knowledge in the fields of fitness, health, customer loyalty, and customer experience. We are eager to share this wealth of information with you so that you can continuously improve and focus on member retention.
Our knowledge center offers an extensive collection of blogs, reports, videos, photos, and whitepapers. All these resources are related to customer satisfaction, NPS, and research. We are happy to share this information with you.
What Can You Find in Our Knowledge Center?
- Answers to questions like: ‘How do I get enthusiastic customers?’, ‘How do I ensure they speak positively about me?’, and ‘What if my customers are not so satisfied?’
- Practical customer experience tips to apply directly in your organization.
- Methods to effectively measure customer satisfaction so you know exactly what is going well and what can be improved.
Knowledge is only valuable when you can share it. Visit our knowledge center and discover the best ways to measure and continually improve customer satisfaction to increase your member retention.
Filter Categories
All
Blog
Nieuws
Persbericht
-
Google Reviews are superficial. NPS measures customer loyalty and highlights areas for improvement. Want real insights? Choose NPS! -
Discover how to keep your customers happy and attract new members during the Dutch Fitness Awards on January 20 in Zeist. -
Boost member retention after New Year's resolutions: prepare your gym well, provide personal attention, and ask for feedback. -
Discover the top 5 factors sports club members truly appreciate — from friendliness to hygiene. Keep your members satisfied and loyal! -
Strengthen member engagement in your sports club: focus on relationships and experiences, not just transactions, for lasting loyalty. -
Support the #BeActive against cancer campaign! Help raise €75,000 for KWF by donating or participating. -
NL Actief and Feedback4Sports combine forces to help sports clubs grow with valuable member feedback and exclusive benefits. -
Feedback and (online) marketing, two essential factors to make your gym successful. Not just separately, but especially in combination. -
Boost loyalty in your sports club. Measure satisfaction just like a Fitbit tracks performance. Continuously improve for the best experience. -
Measurements with NPS go beyond traditional customer satisfaction surveys and help you gain valuable insights into loyalty -
We are happy to provide you with practical tools to increase the internal engagement of your employees. -
The connection between your members and staff is one of the most essential aspects of creating member enthusiasm -
Positive feedback presents great opportunities. Enthusiastic and loyal customers are your secret weapon for attracting new members. -
Sports clubs that only send surveys to satisfied members are missing out on great opportunities. Feedback is, after all, a strong foundation for growth. -
We all know that feedback is important. Stay informed about your members with Closed Loop Feedback! -
How connected do your members feel to your sports club? With just one simple question, you can gain immediate insight into your members' loyalty! -
Did you know that some clubs achieve up to a 50% response rate through Feedback4Sports? It's true! You have some degree of control over the response rate of your... -
Feedback4Sports and ClubPlanner are joining forces so you can focus on engaging members and higher retention. -
Feedback4Sports, ClubPlanner, and FitPeaks have formed a great and valuable partnership to make gyms in the Netherlands even more successful. -
Good news for all gyms that want to become even better and work with ClubPlanner! Keep reading! -
Are you still using fake reviews? Be aware that you are breaking the law according to the Netherlands Authority for Consumers and Markets (ACM). Note: active monitoring is in... -
Starting from May 28, displaying fake reviews will be illegal. If you continue to use fake reviews after that, it will be punishable by law. Are you prepared for... -
Where do you stand, and where do you want to go? Reading CX Road to Ambassadors will give you the awareness you need to move forward. Let’s make ambassadors! -
Measuring the Net Promoter Score® (NPS) is one thing, but actively working with it and making NPS a part of your company culture is another. In this article, we... -
By measuring the NPS, you assess the loyalty of customers to your club. The score ranges from -100 to 100, with the rule that the higher the score, the... -
Since March 2020, Govert has been writing a monthly column for BodyLife. In these columns, he shares his vision on customer excellence in the fitness industry. -
When working with Feedback4Sports, you’ve probably noticed that members often speak positively about you or your club. Compliments about friendly staff, excellent coaching, and enjoyable group classes are common.... -
You can be successful today, but tomorrow your customers may have moved on to another club or activity. Fitness requires behavior change, which makes customer retention more challenging than...