Numbers never lie,
and the truth is in the story.
How Feedback4Sports Works
What does Feedback4Sports do?
Do you know exactly what we do and how we help you improve your members’ experience?
Discover in one minute how Feedback4Sports works and what we can do for you!
The 6 Key Touchpoints in Customer Feedback
In customer satisfaction research, it is crucial to ask for feedback from your members at the most important and critical contact moments. That’s why we have established six evaluation moments to measure customer satisfaction:
- Shortly after registration
- After the first four weeks
- After the first ten weeks
- Every six months*
- In case of absence (25 days)
- After cancellation
* = only if the customer has been active in the last 90 days.
Dashboard Access
All collected feedback is displayed in a user-friendly and clear dashboard. Here, you can see at a glance how enthusiastic your members are and where opportunities for improvement lie.
Emails in Your Branding
Your emails can be designed in your branding. This creates trust and increases the likelihood that your members will open and complete the survey. The email is also personalized.
Click on the image to enlarge
Click on the image to enlarge
What Do You Send to My Members?
With a full license, we send the surveys entirely in your branding. This ensures recognition with your members and leads to a higher response rate.
We send a short survey containing the following questions:
- The NPS question
- Strengths
- Areas for improvement
- Overall rating
Show Feedback on Your Website
Boost your online presence by displaying feedback from your members on your website. With our widget, you show (potential) members that you truly listen to feedback and are willing to improve.
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Automatic classification
Every comment from your members counts. But which topics are they talking about the most? With automatic classification, feedback is categorized instantly. This gives you a clear overview of what’s going on and where adjustments may be needed.
- All feedback categorized instantly
- Less manual work, more time for your members
- Quick insight into what matters
- Trends and improvement points immediately visible
Ready to Get Started?
Did we get you excited to start with Feedback4Sports? Click the button below and fill out our form. We will make sure you can start collecting feedback from your members as quickly as possible!
