Danny ten Tije – Ten Tije Sport
It’s a beautiful summer day during the holiday period in the Netherlands. While I’m sitting in the office, Danny ten Tije has made a better choice. He’s out on the water for a day of fishing with a friend and his son. Nevertheless, I get to call him for an interview.
In Danny’s words: “You’re an entrepreneur 7 days a week.”
He checks Feedback4Sports every day. His notifications are on, and he receives an email every day about the feedback received. He makes sure that all compliments and areas for improvement are directed to the right places in the organization.
“Easy and important. I read all the feedback, and I prefer to share it with the whole world. 80% of all athletes read experiences before making a choice. I want to make that easy for them. Negative reviews can stay up too; they provide a realistic picture.”
“Things go wrong everywhere. Sometimes you can do something about it, sometimes you can’t. But the most important thing remains: how do you handle it?”
“For example, we received a score of 1 with comments like ‘poor service when canceling’ and ‘they are crooks.’ When we contacted the lady in question, we were able to empower her to explain her cancellation better. It turned out to be due to illness, but she wasn’t comfortable sharing that at the front desk. After hearing her story, we offered to place a piece of exercise equipment in her home. In the end, we turned a 1 into a 10.”
“I’d rather have someone come back angry than leave in anger.”
“Knowing what’s going on. Working with Feedback4Sports provides a long-term vision and objectives. My club is open 7 days a week, but of course, I can’t personally catch everything. The feedback is crucial for creating and maintaining short lines of communication with customers.”
“Because it generates revenue. With the received feedback, we can improve and ensure that members stay longer.”
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Ten Tije Sport in Apeldoorn is known for its friendly and relaxed atmosphere. Everything is available for unlimited exercise and relaxation. They offer a complete fitness program, relaxation, and fun in healthy movement, all in a modern and relaxed environment. Curious? Visit their website at www.tentijesport.nl
