Customer Experience Team
Our team is dedicated every day to helping you map customer satisfaction within your club. We want you to be satisfied, but we especially aim to improve your customer’s experience. Our goal is to increase customer satisfaction by measuring the Net Promoter Score (NPS).
Would you like to know more about us, have questions or comments, or want to meet us? Please feel free to contact us.
Dave Wurms
CEO
As the founder of an organization focused on customer enthusiasm and loyalty, Dave knows how to inspire those around him. He has been involved in the NPS circuit for years and is always interested in the latest developments and technologies to offer his clients the best possible options first.
Mary Boeyink
CFO
As one of the partners of Feedback4Sports, Mary is responsible for everything related to Finance and HRM. She has an intuitive sense of what our customers and colleagues need and motivates them. Her specialty is going that extra mile. Enthusiastic customers and colleagues are what drives her and why she gets up in the morning.
Sharon Wurms
Customer Success Manager
As a Customer Success Manager, Sharon ensures our clients get the most out of our services. Sharon believes in always staying one step ahead of the clients and takes as much work off their hands as possible. She monitors in the background and contacts them promptly when necessary.
Imke van de Pol
Financial Administrative Assistant
Imke handles the financial administration. With many years of experience, she works accurately. She believes administration should be perfect. Customer satisfaction is also very important to her.
Anouk Strijbos
Communications specialist
Thanks to her empathy, Anouk has a good understanding of what a (potential) customer needs. With her creativity, she always strives for a good result. Inspiring and staying active is what gives Anouk her energy.
