Dewi

With DEWI Online, fitness clubs, swimming pools or sports complexes manage members and subscriptions. From checkout to class scheduling: everything is in one place. To find out how this all runs and how members experience the platform, you use DEWI Online together with Feedback4Sports to automatically collect feedback from members.

The partnership between DEWI Online and Feedback4Sports

Many clubs working with DEWI have their operations well organized. The only thing missing is insight into member experience. You know who your members are, how long they’ve been a member and what they pay. What you’re missing is how satisfied that person is, whether they’re considering cancelling, or whether they have a nice compliment to share.

The integration between DEWI Online and Feedback4Sports provides structural insights. With automatic sending, you know exactly what your members think at the most important moments in the member journey. This way, you know exactly where to steer and adjust. And you can easily use positive feedback for your marketing.

What the integration delivers

You have continuous insight into member satisfaction. Because Feedback4Sports pulls information from DEWI, you don’t need to track anything separately. You simply check the dashboard to see what’s going well and what could be better.

And this doesn’t take much time. Sending happens automatically and classification happens automatically too, giving the club direct insight into what’s currently on members’ minds.

Who this integration is for

The integration between the two parties is suitable for fitness clubs, swimming pools, wellness centers and other sports and leisure organizations working with DEWI Online.

Not yet working with DEWI, but with a different system? Check out the overview of all integrations on our partner page.

Frequently asked questions

Do I need to set anything up myself as a club to make the integration work?

No. As soon as you let us know you’d like to use this, Feedback4Sports takes care of everything. After that, all surveys are sent automatically to your members.

Do all my members get the same survey?

The invitation differs for each moment in the member journey. The content of the survey is often the same and is set up based on NPS. This means only three questions are needed to gather all the relevant information from members.

Does the integration take up extra time in day-to-day management?

No, this integration actually makes it very easy to collect feedback. As a club, you don’t need to do anything yourself, because the integration uses data that’s already in DEWI. You simply look at the results and act on them.

Want to know more

• Read how Feedback4Sports sets up customer satisfaction research for sports clubs: What we do
• See how automatic feedback classification works: Automatic classification
• Read experiences from other sports clubs: Stories