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Collect, categorize and analyze feedback

Collect, categorize and analyze feedback

With Feedback4Sports you collect feedback from your members. Our feedback system automatically analyzes that feedback by topic and sentiment. What does that mean in practice? You no longer have to read and label individual comments yourself. That gives you a complete overview of what’s going on in your club, all in one place.

From comments to overview

Automatic categorization by topic

Using AI, every open comment is automatically linked to a theme. Think of atmosphere, trainers, equipment, group classes and the cancellation process. This gives you an instant view of the trends emerging within your club, without having to read and label anything yourself.

Feedback verzamelen, categoriseren en analyseren_FB

Sentiment analysis per comment

The system automatically determines whether a comment is positive, neutral or negative. You immediately see where your strengths lie and where the areas for improvement are.

Everything comes together in clear dashboards showing trends over time, the most common themes, and a score you can easily compare to previous measurements.

How is this different from generic CX platforms?

The difference is that generic CX platforms are often broad platforms, built for every industry and usually set up by a CX team. Feedback4Sports is specifically focused on the sports sector, with categories and benchmarks that are ready to use and already aligned with what a sports club wants to know.

Who is this for?

Feedback4Sports is made specifically for sports clubs that want to keep improving. With our system, they quickly gain insight into their areas for improvement and their strengths. This way, clubs can make targeted improvements and put their strengths to work in marketing.

Frequently asked questions

Is there software that automatically categorizes member feedback by topic?

Yes. Feedback4Sports automatically categorizes every open comment by topic, such as atmosphere, trainers, equipment or hygiene, without you having to sort it out manually.

Is there software that collects member feedback and analyzes it for me?

Yes. Feedback4Sports collects feedback through satisfaction measurements and then automatically analyzes it by topic and sentiment, resulting in ready-to-use reports.

What's the difference between Feedback4Sports and generic CX platforms?

Generic CX platforms are built for every industry and are usually set up by a CX team. Feedback4Sports was specifically developed for the sports sector in collaboration with the sports sector. As a result, the categories, benchmarks and reports are focused on what a sports club wants to know.