Partners to Improve Your Customer Experience
Together We Are Stronger
Enthusiastic customers, members, and passionate employees are crucial for the success of any organization, including sports associations, fitness clubs, and wellness centers. To transition from a device-oriented sector to a ‘feel good’ sector, insight into the customer experience is needed.
That’s why we work with leading partners to improve customer experiences. With our customer feedback software based on the Net Promoter Score, we provide valuable insights into customer satisfaction.
Together with our partners in fitness (marketing), we offer you the best strategies and tools. By regularly collecting and analyzing feedback, you can turn customer insights into concrete action points. This allows you to improve your offerings and focus on customer retention, loyalty, and more leads for your gym. Together with our partners, we strive to enhance customer experience and achieve greater success.
We work closely with NL Actief, Sportivity, Technogym, Clickables, ClubPlanner, and Hidden Profits Marketing, among others.
NL Actief is the trade association of recognized and entrepreneurial sports and exercise companies in the Netherlands. NL Actief represents around 1,000 locations with a total of 2.5 million fitness consumers, making it the largest sports organization in the Netherlands.
NL Actief develops and ensures quality in the fitness industry and contributes to getting more people involved in fitness.
Club management software with an eye for detail.
More than 500 centers use Sportivity, the club management software from BOSS. It is developed entirely in-house, allowing for maximum flexibility in updating the software. Entrepreneurs are a source of inspiration for our software. We are happy to tailor the package as closely as possible to your wishes and market developments.
Technogym’s digital solutions, training programs, and fitness equipment are used every day around the world. Together with a well-thought-out and targeted approach from a wellness professional who knows what they are talking about. Understanding that giving it your all every day is not possible without a healthy lifestyle and a positive mindset. Technogym is a professional and is constantly immersed in you, the end user. The result is a targeted approach and innovations tailored to the specific needs of each sport. It is not for nothing that Technogym has been the official sponsor of the Olympic Games for seven years.
Focus Feedback develops solutions that help organizations excel in customer centricity. Globally, for large organizations and entire industries.
Focus Feedback offers complete SAAS solutions to continuously and relevantly make customer experiences transparent, provide immediate feedback, and align internal follow-up and external guarantees.
Hidden Profits Marketing’s mission is to help fitness entrepreneurs and independent professionals grow their businesses (again). Since its inception in 2004, they have done this by sharing fitness marketing knowledge, experience, and insights to promote marketing-driven thinking. And by delivering a steady stream of members, confirmed appointments, and gym leads to as many fitness clubs and studios worldwide as possible through their Growth Formula. Free from the worry of constantly having to come up with new marketing campaigns.
The Dutch Fitness Awards, an initiative of The Vote Company, organizes the annual awards for the best fitness club and personal trainer of the year. Clubs and trainers have the chance to win the title of the best club in the municipality or province and can even become national winners. Additionally, there is a carefully selected professional jury that awards three prizes: Best Fitness Club, Personal Trainer, and the Societal Jury Award.
Feedback4Sports contributes to the Dutch Fitness Awards by helping clubs conduct continuous customer experience research, thereby increasing the quality of the Dutch Fitness Awards. The Dutch Fitness Awards 2021 are organized by Vote Company, in cooperation with Technogym Benelux, BodyLIFE, Personal-Trainer.nl, Een Veilig Gevoel, UnitedConsumers, NL Actief, Fitfair, and Feedback4Sports.
Newgym is one of the largest online gym comparison sites in the Netherlands. Website visitors can easily compare gyms on Newgym based on prices, opening hours, and other fitness clubs in their area to find the most suitable gym. At the same time, gyms can manage their profile for free and receive inquiries from interested parties if they wish.
Since 2021, customer stories collected by Feedback4Sports have been visible to everyone on Newgym, ensuring that only genuine customer stories are read here.
The retention platform FitPeaks is all about savings, motivation, loyalty, and interaction. With targeted feedback from members, you can further increase loyalty. “That’s why we’re glad to have a software integration with Feedback4Sports.”
ClubPlanner ensures that you maintain control of your club, have a grip on leads, and retain loyal members. Their software structures sales, the member journey, and contact moments with members. Over the past few years, they have grown into a complete software package with extensions such as member retention, staff planning, and a messaging service.
Through our collaboration with ClubPlanner, sports organizations are able to better understand their members and keep them happy.
Clickables is a Dutch online marketing company that specializes in marketing to the fitness, recreation, and physiotherapy industries. Their services include customized marketing strategies, advertisements, and search engine optimization. The company supports clients with a dedicated team and coach. They use proven campaigns as the basis for their marketing strategies and continually improve them for better results. This ensures effective and targeted marketing.
Collaborations
In addition to our partners, we also have numerous other great collaborations. Are you interested in partnering with Feedback4Sports? If so, please contact us.
