Customer is attention.
No attention, no customer.
Information on Artificial Intelligence (AI)
Below you will find answers to questions about using Artificial Intelligence (AI) within our system. Can’t find the answer to your question? Please contact us directly so we can assist you as quickly as possible.
Albert AI is your digital assistant for feedback classification. Albert AI automatically categorizes incoming responses so you don’t have to. This provides immediate overview and insight. Thanks to AI, you won’t miss anything: you can see feedback instantly and respond quickly.
Albert AI is your digital colleague that classifies feedback quickly and automatically. It recognizes themes in any language and presents everything clearly in your dashboard. This gives you immediate insight into what matters, without any manual work.
Yes, Albert AI has been trained on tens of thousands of responses and is continuously improved. You can always check the AI results by clicking on individual responses. Transparency is a top priority.
We comply with the GDPR. Members can request access to their personal data at any time. Personal data is not retained longer than necessary.
