Customer is attention.
No attention, no customer.
Information on Technology and Integrations
Below you will find answers to technical questions about our system and integrations with other systems. Can’t find the answer to your question? Then contact us directly so we can assist you as quickly as possible.
We support integrations with commonly used CRM systems and membership management platforms.
You can find these on this page. If your membership management system is not listed, please contact us. We will explore together what can be done.
By integrating with a CRM system, you can automatically request feedback.
For systems like Sportivity and ClubPlanner, we already have a direct integration, allowing you to get started quickly.
Are you using a different CRM system? Let us know. We’re happy to explore the options with you.
No problem! Thanks to our open API, you can automatically import or export data. This makes Feedback4Sports compatible with almost any membership or CRM system.
Do you have questions about integrating with your system? Let us know. We’re happy to explore the options with you.
Yes, completely. Both the questionnaires for members and the dashboard system for clubs can be used on various devices. Members can easily complete the survey on their smartphone or tablet, and you can view the results from any device.
Convenient for on the go, at the front desk, or on the club floor.
Yes, our tool supports multiple languages. This allows you to request feedback from your members in the language of your choice. Incoming feedback can also be translated into any language.
No, the surveys are not anonymous.
You can see who the feedback comes from, allowing you to follow up or ask further questions. This makes it possible to establish personal contact and take meaningful action based on the feedback you receive.
Of course, we handle all data carefully, fully in accordance with GDPR.
The emails and surveys are sent automatically from Feedback4Sports, based on predefined moments in the membership. Through an integration with your own CRM system, we send them daily to members who meet certain criteria at that time.
Yes, once you have connected Feedback4Sports to your CRM system, the emails with surveys are sent automatically. We can also handle ‘manual’ mailings by importing a CSV file with your members’ email addresses.
Yes, if a member hasn’t completed the questionnaire, a reminder is automatically sent after a few days. This increases response rates without any extra effort.
If a survey is not completed, a member will receive a reminder email after four days.
The surveys are sent at six different moments in the customer journey. The integration partner provides Feedback4Sports with the right information at the right time, so the survey is sent automatically.
No, this does not happen automatically. If you’re interested, we can coordinate and set this up together.
No, inactive members do not receive emails. We deliberately leave members who have been inactive for a long time alone. However, we do send a one-time short survey after 25 days of absence. This way, the club knows what is happening with a member and can help them get back on track with a healthy lifestyle.
Yes, every invitation email includes a link that allows a member to unsubscribe from Feedback4Sports surveys.
